Last Updated: 01.07.2023
1. Information We Collect: We may collect various types of information from you when you visit our website or use our services, including but not limited to: Personal Information: Names, addresses, phone numbers, email addresses, and any other data you voluntarily provide during the registration, ordering, or contact process. Photos: If you choose to personalize your chocolates with photos or images, we may collect and process those files to fulfill your orders. Location Information: With your consent, we may collect location data to provide location-based services. Device Information: Information about the device you use to access our website, including IP address, browser type, operating system, and mobile device identifiers.
2. How We Use Your Information: We use the information we collect for the following purposes: Fulfilling Orders: Processing and delivering your orders, including customizing chocolates with the images provided by you. Communication: Sending order updates, delivery status, and other relevant information via WhatsApp Business messaging with your consent. Personalization: Enhancing your experience on our website and providing personalized product recommendations. Customer Support: Responding to your inquiries and providing customer support services. Marketing: Sending promotional offers, newsletters, and updates about our products and services (with your consent).
3. Data Security: We implement security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We maintain industry-standard data security practices, and our website is secured with SSL encryption. However, no data transmission over the internet can be guaranteed to be 100% secure. While we strive to protect your data, we cannot guarantee the security of any information you transmit to us.
4. Information Sharing: We may share your information with trusted third-party service providers who assist us in fulfilling orders, processing payments, and providing customer support. We do not sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent.
5. Compliance with WhatsApp Business Messaging Policy: We comply with the WhatsApp Business Messaging Policy when using WhatsApp Business messaging to communicate with our customers. We ensure that we obtain proper opt-in permissions before initiating any WhatsApp messages, and we use approved Message Templates for business-initiated conversations.
6. Your Rights and Choices: You have the right to access, update, correct, or delete your personal information. If you wish to exercise any of these rights or have any questions about your data, please contact us at email@example.com.
8. Third-Party Links: Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these websites, and we encourage you to review their respective privacy policies.